Support
We’re here to help.
Whether you have a question about our service or need help getting started, you’ve come to the right place. Find answers to common questions below or get in touch with our dedicated support team.
Frequently Asked Questions
1. How do I get started after purchasing a plan?
After your payment is confirmed, you will receive an email containing your unique configuration details and a link to our setup guides. The process is simple and usually takes less than five minutes.
2. Which devices and platforms are supported?
Our service, powered by the V2Ray protocol, is compatible with a wide range of devices and operating systems, including:
- Windows
- macOS
- iOS (iPhone & iPad)
- Android
- Linux
You can find detailed setup guides for each platform in the confirmation email.
3. What is your refund policy?
We are confident in the quality of our service. However, if you are not satisfied for any reason, we offer a 7-day money-back guarantee on all new accounts. Please contact our support team to initiate the process.
4. How many users can use one account?
All our plans come with unlimited users. You can use your configuration on as many of your personal devices as you wish.
Contact Us
Can’t find the answer you’re looking for? Our dedicated support team is available to assist you.
For the fastest response, please email us at:
support@mtproxier.com
We aim to respond to all inquiries within 12 hours.